Shipping policy

House of Maldo Shipping Policy

We proudly ship throughout Puerto Rico and are committed to getting your fragrance to you safely and as quickly as possible.

Orders are typically processed within 1–2 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, or holidays, processing times may be slightly longer.

Delivery times vary depending on your location and the selected shipping method.

Once your order ships, you will receive a tracking number by email or SMS (when available).

Please note that shipping times are estimates and may be affected by weather, carrier delays, or other circumstances beyond our control.

Please verify your shipping address before completing your order.

House of Maldo is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If tracking shows your package has not arrived, please contact us.

We will work with the shipping carrier to investigate the shipment and assist in reaching a resolution.

If your package arrives visibly damaged, please take photos before opening it whenever possible.

Report any shipping damage within 48 hours of delivery so we can assist you promptly.

If local delivery or pickup is offered, customers will receive instructions after placing their order.

Availability may vary depending on location.